HAVE A QUESTION OR CONCERN ?
We're really just a phone call or email away.
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Call us at
876-585-3459
or send us an email:
For questions related to your order: info@sugarplumbox.com
For enquires on getting your products or services featured in our boxes, sponsorship or media enquires: hello@sugarplumbox.com
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R E T U R N S
We take pride in saying our boxes are satisfaction guaranteed and as such have a No Refund policy. We will however immediately replace items not delivered or damaged during delivery. Please ensure these incidents are reported within 24-48 hours of receiving your Sugarplum Box.
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F A Q
What are Subscription Boxes?
Subscription boxes are generally a package of retail products delivered to customers. They are also a great Marketing tool for the distribution of new products.
What is Sugarplum Box ?
Sugarplum Box is a Jamaican subscription box service. Each box is a selection of 5 Lifestyle products based on a theme delivered as a surprise.
Do I need a credit card to join?
No,...and Yes. We're not your usual subscription box. Each box is treated as a new purchase. Customers have the option to pay for boxes via PayPal in USD (using a credit or debit card) or at local points in Jamaica quoted in Jamaican Dollars
How do I place an order?
Our website allows you to Purchase our next theme box or pre-order and save up to six boxes in advance via PayPal.
We also have a Offline Payment option that allows your to reserve now and pay later.
How often are boxes released?
Our subscription box service is pretty unconventional to cater to our local market. Boxes are released on a theme basis and we generally do 10 boxes per year.
How do I track my order?
Boxes are delivered locally by the Jamaica Post Zip MAIL service. Once packages are handed over to their offices tracking numbers will be provided to the email address associated with your order.
Do you offer International Shipping?
Yes. However at an additional fee. Send us an email with your delivery address for fee calculations.
Reserve Now Pay Later options
Once you complete the Check Out process, a PayPal invoice will be sent within 6-8 hours with your order for settlement.
You may pay invoices via PayPal or at local points in Jamaican Dollars. This info will be provided on your PayPal invoice. Each order has a due date and invoices and orders are cancelled if not settled on or before due dates.